Due to customer privacy laws and increased government regulation, a lot of companies have shied away from using traditional outbound call center services and leveraging this important communications channel. At USA 800 we believe outbound contacts, both phone and e-mail, can be very effective vehicles for gathering customer information, making customers aware of product discounts or promotions and serving as a proactive retention vehicle for valued customers. Some products and services require a more “high-touch” approach and consequently demand more customer interaction.
In addition to communicating needed information to existing customers, automated IVR and/or e-mail campaigns can be effective, lower cost prospecting and lead generation tools. While less invasive, these channels offer self-selection/response vehicles if customers are interested in your offer.
Let USA 800 design the right program for your company and handle all of your outbound call center needs. Reach out and touch customers with USA 800. You might be surprised at what it can do to move the needle on your customer satisfaction and retention.
